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Can't download anymore

I really like this app coz I can download videos and music anytime I want without hassle. But now ? I can't download anymore. I thought itwas because of our wifi - connection but t's not. Pls fix this immediately. I really want this app so much :)

10 replies

s

Dear Szuky,

Can you please clarify what happens when you try to download? Do you get any kind of error message?

Also, can you please send me the link of the video that you've tried to download?

Best Regards,

Diogo Alves @ Savemedia

It always say " Download unsuccesful ". Here's the link 

https://savemedia.com/watch?v=nMId_Da-QcU

Oh btw, thanks for your immediate responsed.

s

Dear Szuky,

We've just made a few changes to avoid this situation. Would you please try to download the video again? (I've just tried to download it here and it downloaded without any problems)

Best Regards,

Diogo Alves @ Savemedia

There's no problem now.Though sometimes there is still some videos I can't download. But it's more fine than before. Thanks for fixing it. This app is really cool :)

s

Awesome! :-)

Want to send me some of those videos that you can't download so we can troubleshoot?

Perhaps more users are also having that issue but don't create a topic on the support platform, and since we want to make Savemedia work with all videos so everyone is happy I'd like to take a look at the ones you're having issues with.

I get the same problem but with mp3. It says can't download 10 minute songs but the song I want toget is only 3 minutes. What's up with that?

s

Hi Timothy,

Could you please provide the youtube url of video you have tried to download as mp3?

I'm having the same issue.  Every audio I try to download says it can't d/l if it's more than 10 minutes but none of them are.

s

Hi Stuart,

Could you please provide the youtube url of video you have tried to download as mp3?

It was all videos but now it's working again

s

Hi Stuart,

Great. Next time if you'll face any issues please provide the problem youtube url, because it could really speed up the troubleshooting process.

Regards, Alexander.

all songs that I am trying to download now are saying oops it can't as they are more than 10 minutes long . oasis which has worked for me before Madonna fine young cannibals AC/DC to name a few 

s

Hi Jamie,

Could you please provide the youtube url of video you have tried to download as mp3?

I'm having the same issue again.  Everything I try to download says that it can't download it because it's more than 10 minutes even though it's not more than 10 minutes.  Here's one of the audios I tried to download.

 

https://www.savemedia.com/watch?v=BIXAzO0jDtg

s

Hi Stuart!

Would you please tell me which OS and browser are you using? Thanks.

windows 10 google chrome

hi icant download videos any more plz help 

 

when i type in the url it does not have any choice of downloading please help

 

s

Hi! What is the video url? Please paste it here. Also what is your device and which OS it runs?