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Answered

"We cannot offer MP3 conversions of videos which exceed 10 minutes in duration."

I keep trying to download short songs, but I get this error message:  "We cannot offer MP3 conversions of videos which exceed 10 minutes in duration."  The songs I'm trying to get are NOT 10 minutes long.  Below are some examples with their durations.  Thank you for a quick response : )

https://www.youtube.com/watch?v=Vc_SDlPMGDA (2:55)

https://www.youtube.com/watch?v=RBNUkTUehnc (2:31)

https://www.youtube.com/watch?v=otJsDVCkrfI (2:52)

I've successfully downloaded quite a few audio files in the past, but recently I've been getting this message all the time.  Is it because I recently upgraded to Mac OS 10.11.5 (El Capitan)?

2 replies

Hi Kate,

I just tried your links and they worked fine for me. 

Seems like your browser has cached a part of outdated javascript code.

Could you please try to refresh the page several times (CMD+R) and then retry to download?

 

Regards,

Alexander.

Thanks, Alexander.  I tried it, but it still didn't work.

Kate

I am experiencing the same problem.  I have used both FireFox 47.0 and IE 11.0.31 with a Windows 7 OS.  Here's a few songs I have tried to download:

https://www.youtube.com/watch?v=g5DmjzlBWsw  (2m 59s)

https://www.youtube.com/watch?v=zXDAYlhdkyg  (3m 49s)

https://www.youtube.com/watch?v=kTS0WWrRtMk  (3m 57s)

https://www.youtube.com/watch?v=3IIspaicSnY  (2m 12s)

 

Hi Craig,

Yes, I'm able to reproduce the problem with one of your videos. 

I'll take care of this asap.

Regards

hei am si eu ... ce această Problema ce trebuie sa fac ca sa îmi meargă să descarc muzica de mai mult de 10 minute?