3 replies

its fixed, thank you very much 

You're welcome!

it doesnt give me an error msg til I click the format I would like - mp4

This error has been fixed. Could you please try again and tell me the result? 

Hi Mindy,

This link worked fine for me.

Would you please tell me what Device, OS, browser are you using? What format are you trying to download? And what is the exact error text?

Alexander. 

Im using iMac safari and it says invalid download ticket!  thank you